Who we are
This Privacy Policy explains how DM World ME FZE (“DM World,” “we,” “us,” or “our”) collects, uses, discloses and protects personal data when you visit our website at https://dmworldme.com or interact with us through our contact forms, WhatsApp channel or other communication methods.
DM World ME FZE is headquartered at First Floor – DTECH – Techno Hub 1 Office, First Floor Office – 121, Dubai Silicon Oasis, Dubai, UAE(P.O. Box 125206), with regional operations in Nigeria, Rwanda, Tanzania and Kenya.
If you have questions about this policy or how we handle your data, contact us at info@dmworldme.com.
Information We Collect
We collect the following categories of personal data:
Information you provide directly:
- Contact form submissions (name, email address, phone number, company name, and any message content)
- Company profile download requests, including your marketing communication preference (opt-in checkbox)
- WhatsApp Business chat messages and the phone number associated with your WhatsApp account
- Any information you share when requesting a demo, quote, or consultation
- Support ticket submissions through our support portal
Information collected automatically:
- IP address, browser type, device type, and general location (country/city level)
- Pages visited, time spent on pages, and referral source, collected via Google Analytics/Google Tag Manager
- Cookie data (see Cookies section below)
We do not knowingly collect sensitive categories of personal data (such as health, financial account numbers, or government ID numbers) through this website.
How We Use Your Information
We use the personal data we collect to:
- Respond to inquiries submitted through contact forms or WhatsApp
- Provide requested demos, quotes, consultations, or company information
- Send newsletters, promotional content, offers, or event information — only if you have opted in via the relevant checkbox
- Provide technical support through our support portal
- Analyze website traffic and usage patterns to improve our website and services
- Comply with legal obligations and enforce our terms
We do not sell personal data to third parties.
Legal Basis for Processing
Where required by applicable law, we process your personal data on the following bases:
- Consent — for newsletter/marketing communications, which you can withdraw at any time
- Legitimate interest — for responding to inquiries, improving our website, and general business communications with prospective or existing clients
- Contractual necessity — for clients where we are providing contracted services
- Legal obligation — where required by UAE law or the law of another applicable jurisdiction
DM World processes personal data in accordance with the global best practices.
Cookies
Our website uses cookies and similar tracking technologies to improve your browsing experience and understand how visitors use our site.
Types of cookies we use:
- Necessary cookies — required for basic website functionality (e.g., remembering cookie consent choices)
- Analytics cookies — set via Google Tag Manager and Google Analytics, to understand website traffic, popular pages, and visitor behavior. These cookies collect data in aggregate and do not directly identify you by name.
- Functional cookies — Our website uses Slider Revolution, a slider/animation plugin that may set a minor cookie related to display preferences. Our support portal is hosted on a separate domain (support.dmworldme.com) which sets its own cookies when you submit a support ticket, governed by our support platform provider’s policy.
You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of some parts of our website.
For more detail, see our separate Cookie Policy page.
How We Share Your Information
We share personal data only with the following categories of recipients, and only as needed to operate our business:
- Service providers who support our operations, such as our CRM, email/newsletter delivery platforms, website hosting provider and analytics provider (Google)
- Professional advisors such as auditors or legal counsel, where necessary
- Regulatory or law enforcement authorities, where required by law
International Data Transfers
Because DM World operates across the world, and uses service providers (such as Google Analytics and hosting infrastructure) that may process data outside the country, your personal data may be transferred to and processed in countries other than your own. Where this occurs, we take reasonable steps to ensure your data continues to receive an appropriate level of protection consistent with relevant authorities requirements.
How Long We Retain Your Data
- Contact form and inquiry data is retained for as long as necessary to respond to your inquiry and for a reasonable period afterward for record-keeping, typically.
- Newsletter/marketing data is retained until you unsubscribe or withdraw consent.
- Client data related to active service agreements is retained for the duration of the engagement and as required by applicable contractual, tax, or legal obligations afterward.
- Support ticket data is retained for 24 months from the date of ticket closure, to allow us to track resolution history, identify recurring issues, and provide better ongoing support.
Your Rights Over Your Data
Depending on applicable law, you may have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate personal data
- Request deletion of your personal data, subject to any legal or contractual obligations requiring us to retain it
- Withdraw consent to marketing communications at any time (e.g., via the unsubscribe link in any newsletter, or by emailing us)
- Object to certain types of processing, such as analytics tracking
To exercise any of these rights, contact us at info@dmworldme.com. We will respond within a reasonable timeframe in accordance with applicable law.
If you believe your data protection rights have been violated, you may also have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
Children’s Privacy
Our website and services are intended for business use and are not directed at individuals under the age of 18. We do not knowingly collect personal data from children.
Data Security
As a company specializing in cybersecurity solutions, we take the protection of personal data seriously. We implement reasonable technical and organizational measures designed to protect personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Changes To This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top of this page indicates when this policy was last revised. We encourage you to review this page periodically.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us at:
DM World ME FZE First Floor – DTECH – Techno Hub 1 Office, First Floor Office – 121, Dubai Silicon Oasis, Dubai, UAE(P.O. Box 125206)
Email: info@dmworldme.com Phone: +971 4 501 3948