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Hello business impact. Goodbye software bloat.

Customer service, IT, and CRM software that’s incredibly powerful, yet fast, easy and cost effective.

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Happy customers. Ecstatic employees. That’s impact.

Choose one. Or all. You’ll see better customer relationships and happier employees—without the bloat, hassle, and expense of typical business software.

Customer Service
IT Service
CRM

Customer service software. Made to delight.

A powerful service and support solution, built for the needs of today, ready to scale for tomorrow.

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Conversational support on any channel
Be there for your customers on the channels of their choice. From smart self-service bots to messaging apps like WhatsApp, or traditional email and voice, you’ll have everything you need to deliver delightful customer experiences at scale.
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Powerful ticketing and workflow automation
Not all customer issues can be solved with a simple conversation. With Freshdesk, you can collaborate on complex issues as a team, deliver faster resolutions with smart assist tools, and automate tasks and workflows with simple drag-and-drop.
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IT performance, not software bloat.

Modernize IT, unify business teams, and realize fast time-to-value.

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Faster, easier ITSM
Frees up your agents’ time with AI and automation capabilities that work out of the box. Connectors and APIs integrate seamlessly, so you can address employees’ issues, and keep everyone aligned to your processes.
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Always-on ITOM
Ensures you’re always up and running with intelligent Alert Management, On-Call Management, and Service Health Monitoring. It all adds up to less noise, less downtime, and more service availability.
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Smarter, more intuitive ITAM
Covers every aspect of asset management. Build a CMDB for all your hardware, software, and SaaS quickly and easily. You’ll optimize license usage, track asset life-cycles and warranties, and put responses and notifications on autopilot.
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Streamlined business processes
Streamlines, automates, and simplifies your business processes, eliminating the need for multiple tools while ensuring your whole organization gets a consistent service experience.
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Accelerate your revenue with context-driven sales

Personalize engagement, shorten your sales cycle, and grow your business with Freshsales

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Find more opportunities
Focus on the best leads. Generate more opportunities. Website prospects are the most engaged. Run chat campaigns, and turn your website into a lead-generation machine.
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Engage contextually
Have conversations with context. Shorten your sales cycle. Surface the best leads, communicate across a customer’s preferred channel, and personalize messages based on behavior.
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Close deals faster
Drive deals to closure, faster. Improve sales conversions with AI-powered insights. AI helps you focus on the right deals that will drive revenue. Get insights across the funnel from lead to revenue.
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Nurture customer relationships
Customer 360° view made easy. Grow customer value with integrated sales and support. Develop long-lasting relationships with customers. Enable sales and support to work together to help the customer seamlessly.
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Freshworks Products

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end-user.

Freshservice
Freshservice
Modernize IT service and operations with an intuitive, completely integrated IT.
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Freshdesk
Freshdesk
Scale faster with a unified, intelligent customer support platform.
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Freshmarketer
Freshmarketer
Attract, engage, and nurture your customers through the engagement channels they love.
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Freshchat
Freshchat
Have more meaningful conversations, across every channel, with every customer.
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Freshsales
Freshsales
Sell smarter and faster while leaving time-consuming tasks to automation.
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Recommended by leading industry experts

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DM World and Freshworks

DM World is a Premium Partner of Freshworks with global coverage.

DM World is a trusted and experienced Premium Partner of Freshworks works across the globe. Freshworks is a leading provider of cloud-based customer engagement software. As a Platinum Partner, DM World has demonstrated a high level of expertise in implementing, customizing, and optimizing Freshworks solutions to meet the unique needs of their clients. With a deep understanding of the Freshworks product suite, DM World is able to help businesses of all sizes improve their customer engagement and achieve their business goals. Whether it’s setting up a new Freshworks account, configuring integrations with other business applications, or providing ongoing support and training, DM World is dedicated to delivering exceptional customer service and maximizing the value of platforms for their clients.

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