Grow customer love with smarter conversations
With high response rates and high CSAT, messaging is better than email or phone. Use our chat solution to connect with any messaging app and manage conversations from one inbox.
Get answers instantly
Have continuous conversations
Give context to customers
Personalize every conversation
No-code, Easy to set-up-up
Cohesive customer experience
Intelligent conversations, anywhere
Connect with customers where they are
Messaging apps have grown rapidly in the last few months. Tap into its reach and adoption for your customer service engine.
Unified and contextual conversational engagement
Make it easy for sales, marketing, and support teams to have proactive and meaningful conversations
A fool-proof information collection mechanism
A live chat widget should be non-intrusive on the website, all the while being there to welcome visitors when they need help or support. Live chat software should be able to do so by capturing information and automating it to your support team to act on requests and queries.A modern live chat tool does all this by launching triggered messages based on user and event properties, deploying interactive chatbots at the right time, and sending in-app contextual campaigns.
A convenient, familiar experience
Give your website visitors the experience of modern messaging they are used to, with a personal, customizable, and user-friendly messenger.With continuous chat history, break free from time-bound sessions. Conversations can be picked from where they left.Converse with images, rich text with linking, and emojis, choosing the medium that best conveys the message.Team members can add a happy face, their job title, a short bio, and their social handles behind their name to make the conversation feel human.
A fulfilling self-service experience
Our chat solution offers AI-powered chatbots that understand intent and can offer precise answers while keeping the conversation engaging. The bot pre-learns from existing resources and ongoing conversations to give better answers during every interaction. For businesses, chatbots are a tool to go beyond customer service. Today, they are popular for marketing and sales as well. The chatbots can constantly work to give additional information to the website visitor to help them go through with a sale.
Unbridled team collaboration
Our live chat tool takes team collaboration to the next level by offering IntelliAssign, a rule-based, automated task routing feature that allows you to load balance chat conversations among agents or teams based on their workload or expertise. This allows teams to perform at their optimum level while making sure that customers get the best experience they deserve when engaging with your brand.
Reports and analytics
A live chat software is essentially a business-enabling tool that should be able to produce measurable metrics for improvement and optimization. It should provide useful data points for decision-makers to analyze and identify the best practices and anomalies in their live chat operations. Keep track of the customer experience you are delivering, with updated metrics on your first response time, average response time, and resolution times. Know if conversations are waiting to be assigned to team members, or if your teams are overloaded, and unable to respond in time. Measure team member performance by going through conversation summaries and activities.
Our live chat tool fit into your all-star business toolkit and connect with all software that is pivotal to your daily operations. It integrate with your existing CRM software to manage customers and nurture them, your helpdesk software to offer great customer support, and other business-critical apps.