IT Helpdesk

Our feature-rich help desk software speeds up ticket resolution with the help of proactive automations and highly customizable workflows.

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Powerful help desk for the entire enterprise

Simplify workflows, extend your team’s bandwidth, and improve IT service management and delivery with an IT help desk

More efficient operations
IT help desks create better employee experiences by making it easy for them to tap IT expertise and get help wherever and whenever they need it.
Make better use of your IT specialists’ time
Our help desk provide users with a way to find solutions to their own problems with a few simple clicks, so they don’t tie up IT experts’ time.
Pinpoint problem areas for improvement
IT help desks empower leaders with trends and gaps in IT service delivery, such as ticket response times and resolutions

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Problem Management

Follow industry best practices to document root causes and deploy solutions. Leverage powerful automations to communicate, remediate issues rapidly, and prevent incidents from happening in the future

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Change and Release Management

Understand the full impact of changes with integrated Change Management. Pull in contextual information from CMDB and service desk to plan, leverage change automations to speed up change processes, and streamline the entire release process to mitigate risk.

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AI enhanced Alert Management

Pipe in and consolidate alerts from all monitoring tools on a single pane of glass. Let AI algorithm dig through the noise and highlight critical operational issues. Automatically create and route rich incidents to relevant agent groups.

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